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Delivery & Returns

Free Delivery Available Islandwide

Mylustre.com provides free delivery island wide in Singapore, for every purchase of S$30.00 and above per transaction subject to the following cut off timings.

Order Cut-off Time Delivery Schedule Delivery Timing Delivery Location
Before 4pm (Weekday) Same Day 6:30pm to 10:00pm All Areas*
Saturday 9:00am to 2:00pm All Areas
After 4pm (Weekday) Next Working Day 6:30pm to 10:00pm All Areas*
Weekend & Public Holidays Next Working Day 6:30pm to 10:00pm All Areas*

*Except CBD area
*The published delivery schedule is subject to change without notice.

Cash On Delivery

We provide a variety of payment methods to give our customers the flexibility and choice. In addition to PayPal and credit cards, we accept cash on delivery too.

Phone Orders

We accept phone orders too. Call our friendly consultants at +65 6275 4123.

Return Policy

We work hard to make all our customers experience great value. We strive to deliver more than we promise but there are times where we humans make honest mistakes that leads to customer dissatisfaction. Any products delivered to customers that are not in good, reasonably acceptable conditions, where there are clear breakages, damages, torn seals or expired can be exchanged to a new one.

In Singapore, please call us at +65 6275 4123 within 3 calendar days and report to our Tele Consultants that service your account about the product conditions. We will make necessary arrangements to resolve the problem.

Outside Singapore, please email to admin@mylustre.com within 3 days after receiving the goods together with photo evidence of any damages, against the Invoice for proof. We will make necessary arrangements for the refunds or sending new products to replace the damaged ones.

Cancellation Policy

We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.

Customers have 3 calendar days to cancel any orders by the following methods:
Email to sales@mylustre.com stating order number (for web orders), name, contact number and items that was ordered, Order date and Tele Consultant’s Name (Phone orders)

Call us at +65 6275 4123 and speak with the Tele Consultant servicing your account or if unavailable, speak with our Admin Personel.

If the order has been sent to the customer and the customer decides to cancel the order, the customer has 48 hours to contact us to inform the intent to cancel the order. We will then make arrangements for the refund accordingly.

A fee of S$7.00 will be charge if a delivery person is required to collect the goods back and hand over the refund to the customer.

Or the customer can come to our Office personally with the cancelled order and the refund will be handed over to the customer. No additional charges will be imposed.

Order Acknowledgement

We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.