banner-subpage-smal-faql

Frequently Asked Questions

We provide FREE delivery island wide in Singapore for every purchase of $30.00 and above in a single receipt.

Delivery charges applies for overseas and special deliveries.

Please refer to Delivery & Returns for the cut off time

All web orders will only be processed during office hours, from Monday to Friday (8:30am – 5pm).

It will take 1-2 working days for your products to reach you.

Please refer to Delivery & Returns for further information.

Please refer to Delivery & Returns for the timings.

Please contact us via our online enquiry form and we will get back to you within 2 to 3 working days.

In case of any delays in shipping / delivery, MyLustre will notify respective customers accordingly via Phone (for Local Purchase) or Email (for Overseas Purchase) at least 1 working day in advance.

  1. Click on ‘Forgot Your Password?’ link on the Login page.
  2. Enter your registered email.
  3. You will receive an email with a new temporary password.
  4. Go back to ‘My Account’ and change to a new password the soonest you can.

Privacy & Security

All online transactions are handled by a certified third party payment merchant, PayPal.

Please be assured that all personal details collected are used to help us provide better and more customized services to our customers, and will not be sold or released to any third parties. At MYLUSTRE, customer interest and security always comes first. Please refer to our Privacy Policy for more information

Making Payment

Currently, you can choose between 2 modes of payment, either cash on delivery or payment by credit card. Discount Vouchers / Gift Vouchers cannot be used in any Credit Card transaction.

Product

We encouraged you to speak with our Customer Consultants to understand more about the products. Please call +65 – 6275 4123, we will be more than happy to assist you.

At MyLustre, we believe in protecting the interest of both our customer, community and as much as possible, our environment. Our products are sent regularly to independent Laboratories for stringent quality and safety check. The Health Sciences Authority of Singapore (HSA) also conducts regular checks and tests on our products.

Samples are provided only for certain products, and are subject to stocks of availability. Check with our staffs at +65 – 6275 4123 to find out more.


Loyalty Programmes

Yes there is! We value the support of our loyal customers, and have various reward programmes throughout the year. Check with our staffs at +65 – 6275 4123 to find out what rewards are in store for you right now.

Currently, discounts if applicable will only be awarded to our privilege card members. However, if you are interested in distributing our products, do drop us an enquiry via our online enquiry form and we will get back to you as soon as possible.

Contacting Us

We hope to help you in any way that we can, so feel free to drop us a call at +65 – 6275 4123 to speak to our friendly and professional consultants, email us at sales@mylustre.com or contact us via the online enquiry form.

Outlets & Locations

We distribute through Retail partners around Singapore. Please refer to Retailers for more information.

Any questions?