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Privacy & Security Policy

MyLustre Pte Ltd will be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We ensure all users that we would be accountable for our organisation’s compliance to our Privacy Policy and in accordance to the Electronic Transactions Act (Section 88).

By using or visiting mylustre.com, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. We encourage all users to read our Privacy Policy to understand the objective of collecting their personal data. We may amend this Privacy Policy from time to time.

Purposes

We collect personally identifiable information for the sole purpose of registering a user and for transactional purposes on our web site. Personal data collected, will not be used for a new purpose unless we obtain consent from users. We are the sole owner of the personally identifiable information collected on this site.

When you create an account with mylustre.com, the personal information we collect may include the following:-

  • Name
  • Contact Number
  • Delivery Address
  • Billing Address
  • Date of Birth
  • Gender

We will use your personal information for transactional purposes that include, for the processing and delivery of your purchased products from mylustre.com and as and when required for customer care purposes. We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

We may also, from time to time, use your personal information for the purpose of marketing communication and promotional material. You may unsubscribe from any of our marketing communication by writing to us at sales@mylustre.com or by the using the unsubscribe (UN) function within the marketing material.

Consent

We do not collect sensitive information from users such as your identity number. We assure users that all personal information collected would be used or disclosed only for the purposes for which it was collected as stipulated above.

We will obtain consent from users should we need to use the personal data for a new purpose or for a purpose not previously identified. We assure users that consent will be obtain prior to use of their personal data.

Users may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Users may only be subjected to consequences because of this decision where the information is required to fulfil the specified and legitimate purposes set out by the organisation.

Disclosure & Retention

We will not disclose, share, transfer, sell or rent personally identifiable information to any 3rd party. We do not send unsolicited marketing email to our users. Registered users will occasionally receive email on special promotions we hold. Out of respect for the privacy of our users, users may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.
We do not keep personal data for longer than is necessary for those purposes for which they are collected. Should we require the use of personal data for a new purpose, we will ensure that obtain approval from the user prior to using the personal data of the user for the new purpose.

We have developed guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes.

We do not use “cookies”, “web-bugs” or any other tracking technologies to collect information from users of our web site.

We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.

Accuracy

We ensure all users that all personal information collected is accurate and kept up to date. We will only make a request to users for updates of personal data if the update is necessary to fulfil the purposes for which the data was collected. We do not maintain duplicate copies of personal information in different systems. You may update your personal information by accessing your account with mylustre.com if it is no longer accurate.

Safeguard

We ensure all users that appropriate security safeguards are in place to protect personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage.

Only authorised personals have access to our systems. Consultants, contractors or other temporary employees do not have access to the data.

All employees in our organisation are aware of the importance of maintaining confidentiality of the personal data collected from users. Circulars are distributed to all employees to ensure they are aware of the compliance.

Access & Update

We allow users the right to access their personal information. You can access your personal information by using your respective username and password to gain access to your personal information. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

If your personal identifiable information changes, or if you no longer desire our service, you may update or remove your personal data by logging in to your account with mylustre.com or by emailing to our Customer Care. We will respond to our customer’s request within 3 – 5 working days.

Feedbacks

Our mechanisms and processes are in place to receive and address complaints or inquiries about our policies and procedures relating to the handling of personal data. Appropriate measures may be taken to amend policies and procedures if a complaint is found to be justified.

Protection of Minors

Minors (users under the age of 18 years) are not eligible to use our services or purchase any products online unsupervised.

We request that children do not submit any personal information to us online. If you are under the age of 18 years, you may only surf the Site only if you have obtained consent from your parents/legal guardian or if you are under the supervision of your parent or legal guardian. In the event that we learn that we have collected personal information from a minor under age 18 without verification of parental consent, we will delete that information as quickly as possible

Links

This web site contains links to other sites (Linked Sites). We will not be responsible for the privacy practices of such Linked Sites. We will not be responsible for any personal information given by you to these Linked Sites. This Privacy Policy applies solely to information collected by this website.

Security of Personal Information

We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Sites. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.

Secure Shopping. When you place orders on our Site, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server.

Industry standard security measures are used which is made available through your browser called Secure Socket Layer (SSL). SSL protocol is used to safeguard your sensitive personal information during online transactions. Using this widely accepted form of encryption, your transaction is secured from your personal computer to the computer processing your request.

As users enter the payment information, it is captured on a page that uses the SSL protocol by default. All personal and financial information is encrypted as it travels over the Internet. All financial information is stored in encrypted form on our servers. The server is also not accessible through the Internet.

Breach of Privacy

You may contact us at +65 62754123 or email us at sales@mylustre.com if you feel your personal information has been breached or for any feedbacks.